Join us at Finaro

IT Support Officer

Location:Malta

Description

Finaro Bank Ltd is a fully-fledged European commercial licensed bank and an established payment services provider and card payments acquirer specializing in tailor-made solutions for eCommerce transaction processing.

As part of Finaro’s continued growth, we are recruiting an IT Support Officer to strengthen our well-established team providing local and remote support to employees in Malta and Europe.

Reporting to the Head of Global Corporate IT, the IT Support Officer will be primarily responsible for:

  •     Provide first-line support by administering our ticketing system, providing feedback and resolution of issues;
  •     Installing, configuring and maintaining computer hardware, operating systems and applications,
  •     possibly using automated tools for mass deployment;
  •     Escalate unresolved queries to the next level of support (internal and external interaction);
  •     Support Employees to ensure proper use and function of apps and hardware;
  •     Document policies, procedures and technical guides on our online knowledge management portal;
  •     Basic troubleshooting of network connectivity;
  •     Providing remote assistance and support, over the phone or by using remote tools
  •     Maintaining an updated inventory for IT Assets;
  •     Working on company-wide projects, as designated by the IT Team;
  •     Preserve and grow knowledge of help-desk procedures, products and services;
  •     Ability to work on-call for critical issues as required;
  •     Ability to work with remote teams from our Israel office.

Requirements

  •     Have at least 2-3 years experience in a similar position;
  •     Possess previous experience working with Windows Servers and Microsoft Active Directory services Group Policies, Users and Groups, Forests and Trusts, Domain Controllers), File services and user management profiling
  •     Hold a Degree in BSC Information Technology, and ideally Microsoft MCITP;
  •     Experience with cloud services, including Google G Suite experience and Office 365;
  •     Experience with MDT and/or SCCM is considered a plus.
  •     Experience with Windows OS, and Anti-Virus security tools;
  •     Experience with Virtualization and backup solutions;
  •     Experience with monitoring tools, Internet and WAN connectivity considered a plus;
  •     Experience configuring and maintaining cloud-based PBX, telephone systems and handsets considered a plus;
  •     Website and/or Content management and Windows Scripting experience will be considered a plus.

Other required skills:

  •     A self-driven individual, with the ability to be creative with solutions and suggestions for
  •     continuous improvement to add value to the IT function;
  •     A Helpful and supportive customer-centric approach, with a ‘can-do attitude;
  •     Previous experience in a corporate or financial services environment is highly desirable;
  •     Fluent English language skills required;
  •     Be self-motivated with excellent problem-solving skills.

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